American Airlines flight attendants were forced to use emergency flashlights to serve meals on a transatlantic flight from London to Los Angeles after the airline dispatched the aircraft without functioning galley lights. Crew faced challenging conditions preparing food and drinks in near darkness. “They just sent the plane anyway.”
A British Airways passenger who admitted she struggles to open small water bottles asked a flight attendant for help — and was met with a dismissive, mocking response of “It’s not that hard.” Her awkward encounter has sparked viral debate over service, entitlement, and what passengers should reasonably expect from airline crew.
Southwest Airlines rushed into selling seat assignments, but passengers have discovered they’re paying extra for window seats that don’t actually have windows. Now the airline could face costly legal consequences. Plus, unaffordable Hawaii, the end of hotel breakfast and Amex clampng down.
A British man went on a destructive rampage at Hong Kong airport, toppling and smashing 10 self-service kiosks with a metal pole. Now arrested, he faces serious prison time—not just for the damage, but unexpectedly, for illegally possessing Viagra.
A woman recently went viral after TSA scolded her at an airport checkpoint for wearing an “inappropriate” hoodie—but the real problem was that she had nothing on underneath. TSA rarely enforces dress codes directly, but bulky clothing like hoodies typically must be removed for security screening, leading to an awkward and confusing encounter.
An American Airlines passenger crawled through the aisle mid-boarding, delivering a bizarre rant about Elon Musk, broken rocket doors, and Donald Trump—then topped off his performance by demanding a soda. The incident forced everyone else off the plane.
Southwest Airlines has long been known for a fun, relaxed flying experience—but customers and flight attendants now describe the carrier as “America’s most uptight airline.” The airline has tightly enforced assigned seating, introduced new fees, and even grounded the once‑free‑wheeling culture that defined Southwest for decades. This shift in priorities has taken the joy out of flying the airline that used to pride itself on hospitality and personality.
A passenger’s angry rant demanding jail time for anyone who reclines their airplane seat has gone viral—sparking brutal responses from fellow travelers who insist: “Stop complaining or buy a better seat!”
An American Airlines passenger decided to create their own premium experience. A new transfer bonus has launched from Chase. United is launching even more O’Hare flights in its fierce battle to drive out American, and more.
Marriott explicitly says you don’t get elite perks or points when booking through third-party sites—but my recent stay proved reality isn’t always that simple. Without even pushing, I casually asked if they had my Platinum number, and suddenly I had full lounge access, elite benefits, and points on a deeply discounted Citi Travel booking. Here’s how easily the “no elite perks” rule broke down in practice.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
