American Airlines stranded an international business class passenger overnight and offered a Motel 6, a reminder that the free hotel an airline gives you after a cancellation may be the last place you actually want to spend the night. If you can front the cost, booking your own room and seeking reimbursement later is often the smarter move — because when airlines pay, they usually buy the cheapest room they can get away with.
A pilot in Palm Beach County has sued to stop Florida from renaming Palm Beach International Airport for President Trump, arguing the state has no business forcing a local airport to rebrand itself for political reasons. The case is a long shot, focused on how far the state can go in commandeering a local public asset for symbolic politics.
Chicago O’Hare now has its own rap for taxiing aircraft, plus a monkey taking over a hotel room in Mexico, Marriott promising China members notice before Bonvoy gets worse, a coolAeroplan redemption for Epcot fireworks, and more.
A court ruling has put real limits on how far TSA can go in changing airport screening without going through formal rulemaking. If the agency wants to bring back shoe removal, make facial recognition mandatory, or impose other broad new checkpoint rules, it may no longer be enough to do it quietly through internal procedures and nonpublic directives.
Europe is now much closer to banning airlines from charging extra for a standard carry-on bag, with a decisive round of negotiations starting Monday Supporters say this would stop confusing bag rules and protect passengers, but the real effect would be to force airlines to bundle more into the base fare and price-sensitive leisure travelers subsidize everyone else.
Air France canceled a valid last-minute business class ticket after issuing it and charging the card, then told the customer he had 24 hours to call if he wanted to keep the itinerary. He called within hours, did exactly what the airline instructed, and was still told the only way to travel was to buy the same trip again for $1,800 more. Air France doesn’t dispute this, but says they won’t do anything to make it right.
Southwest Airlines just won a remarkably strange 737 MAX lawsuit brought by passengers who claimed the airline had sold them less than it promised by operating an allegedly unsafe aircraft. One initial roblem for the plaintiffs was that none of them had actually flown on a Southwest 737 MAX.
An Australian traveler is accused of attacking a TSA officer at LAX after insisting the agent had taken his missing belongings. His backpack and passport were later found at an airport restaurant he had visited earlier.
A passenger on a Ryanair flight from Malta to Naples crawled into the overhead bin and shouted “Napoli,” apparently joking that it was a way to avoid paying for the return trip. Ryanair has trained passengers to think of overhead bin space as so tightly monetized that even climbing into it should come with fees.
A traveler says they spent a pile of miles for a one-time first class trip — only to hear a child casually compare it unfavorably to Emirates. The joke lands because it is not really about aviation at all, but about the moment your hard-won luxury is revealed to be someone else’s baseline.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
