Tampa International Airport just sparked controversy by tweeting that it wants passengers to stop wearing pajamas. But can an airport actually enforce a pajama ban? It’s legally dubious, and drawing backlash online.
United Airlines is aggressively pushing customers toward its credit cards with major MileagePlus changes, but top airline analyst Henry Harteveldt warns this strategy could backfire—alienating loyal flyers who feel that without the card, their business simply doesn’t matter.
A Delta passenger vomited openly in his seat for nearly an hour while his barefoot companion casually admitted their family had just suffered a contagious virus. Despite health and safety protocols, the Delta crew reportedly let it continue.
Guests at the Ritz-Carlton St. Thomas were robbed at gunpoint of $425,000 in luxury goods moments after their security guard mysteriously disappeared—raising suspicions of an inside job. Plus, Denver airport’s $14.5 million sign is malfunctioning, and a single forger caused 60,000 aircraft engine parts to have fake safety certificates.
Nearly 18 months after Alaska Air Group completed its acquisition of Hawaiian Airlines, a revived passenger lawsuit is now urging a federal court to undo the deal, arguing it has reduced competition, driven up fares and cut routes.
Hyatt is demanding $20 for a single coffee pod, while MGM wants a staggering $180 for two basic cocktails in Vegas. Washington Post wants to privatize TSA. And is the first year value of Bilt Palladium orders of magnitude higher than any other card?
A Frontier Airlines passenger’s explosive onboard meltdown—complete with screaming, swearing, and dramatic confrontations—has gone viral, spotlighting once again the chaotic passenger culture the airline has become infamous for.
The World of Hyatt program will expand its award charts from three to five price levels per category, creating 78 possible redemption prices across their standard and all-inclusive charts. The most expensive points redemptions can cost up to 67% more points than before. While the lowest tier prices actually fall on some properties, the new structure lets Hyatt charge far more at peak demand, potentially changing how members will value and redeem their points in significant ways.
Bilt’s March Rent Day promotion includes an unprecedented 125% points transfer bonus to Japan Airlines Mileage Bank, exclusive culinary experiences and giveaways with legendary Michelin-starred chef Thomas Keller, and double points earnings.
The Trump administration is considering an unprecedented plan to force banks to verify and collect proof of citizenship from every single customer—even those who’ve had accounts for years. If enacted, this proposal would create a logistical nightmare, potentially freezing millions of bank accounts for Americans unable to promptly produce passports or other citizenship documents.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
